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Please Note These Important Policies

If You Need to Cancel Your Appointment

Every patient receives a phone call 2 to 3 days before your scheduled visit at the phone number you have told us you prefer. This is to remind you of your upcoming visit. If you have given us a phone number for text reminders, or an email address, you can receive a reminder by those methods, too.

We know that there may be times when you need to cancel or change a visit. You must call us at least 24 hours before the visit to let us know. This way we can give the appointment time to another patient who needs to see their doctor or nurse practitioner.

If you give us less than the required 24 hour’s notice, the canceled or missed visit will be marked as a “No Show.” We will send you a letter each time that you have a visit that is marked as a “No Show.” You should call us to reschedule your appointment.

If You Miss Three Appointments

If you have three “No Shows” in any 12-month period, you will be placed on the No Show List. When this happens, you will no longer be able to make appointments until you attend our “Missed Appointment” Class. You also may not be able to get refills. In order to avoid this, please make sure to come to your appointments.

Late Policy

If you are more than 15 minutes late for a visit, it may not be possible for your Provider to see you that day. Your Provider will decide if they can see you, based on their schedule that day. If this happens, we will work with you to schedule another visit.